Customer Service

Recovering your losses doesn’t have to be complicated. TradeFox’s streamlined recovery process makes it easy to file a claim, gather evidence, and get your money back.

Do I have to be a Tradefox member to report my case?

Yes, you have to be a Tradefox member to report your case on our platform, you can sign up for free at Tradefox and report your case on the dashboard feature ‘Praise & Report Companies’ once logged in.

Will it cost me money to assess my case?

No, reporting your case and getting your case assessed will be free of charge.

Which documents do you need from me when I file the report?

Depending on your case it’s standard practice that we receive all communications between you and the counterparty, proof of payment, a contract, bill of lading, an invoice, and other supporting documents.

Do you reach out to the counterparty first?

Yes, after the quote and capital recovery agreement has been signed, we reach out to the counterparty to see if they are open to resolve the claim.

How much time has the counterparty to respond?

We give the counterparty 10 business days to respond, if they are reluctant we will flag their company profile on Tradefox and the collection process will start.

How quickly do you recover my losses?

On average we recover your lost capital between 30-60 days depending on your case, this may vary.